“Regarding the refund of the fee charged, it is possible for our consumers to request a refund primarily from the banks that charge the fee,” the Ministry of Commerce said, noting that the legal basis of the 'Account Transaction Fee has been eliminated. '
“In the case filed in the 15th Chamber of the Council of the Council of State with a request for cancellation of the Account Operating Fee, it was unanimously decided to cancel the regulation on the accrual of account operating fees on a client basis with a decision dated 06/02/2018 due to the fact that the regulation on the accrual of account operating fees on a client basis without depending on the number of accounts constitutes a violation of Law No. 6502. In this context, the legal basis of the “Account Operating Fee”, which was ruled to be charged by the Regulation on Procedures and Principles to be Received from Financial Consumers, has disappeared, since cancellation decisions effectively eliminate the legal transaction in the past. In relation to the refund of said fee charged, our consumers must first request a refund from the banks that charge the fee. taking into account the value of the subject of the dispute, as well as the evidentiary information and documents (samples of the receipt and account statement, etc.) in case of non-return of the fee (2018 up to 6.860 TL for the year) with a petition to the Consumer Arbitration Boards in person, through a lawyer's office or via e-government https://tuketicisikayeti.gtb.gov.tr It is possible to apply from the website addressed. However, it is important not to mention requests to provide advice by reaching our consumers through different communication channels (text message, telephone, e-mail, etc.) in order to ensure the refunds of these retroactive charges, to be an intermediary in the opening of files in consumer arbitration panels, to be wary of such scams, population wallet, credit card and personal information such as address information is not required to be shared. It is important that our consumers who encounter such situations report the matter to our Ministry, law enforcement agencies and prosecutors.”